Terms & Conditions
M Solar Power is a business in the solar power industry that markets to South Africa only.
All products shown are ex-stock Cape Town and on receipt of payment will be processed and shipped within 2 working days. Delivery confirmed by way of the Courier Guy or Pargo courier tracking #. M Solar Power offers free shipping on all our products via The Courier Guy or Pargo if the delivery address is in South Africa.
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by M Solar Power is subject to availability. In cases of unavailability, M Solar Power will refund the client in full within 5 days. Cancellation of orders may be done by the customer prior to order shipping and will attract a 5% administration fee.
The product may be returned within 7 (seven) days of the date of the receipt of the goods for a full refund less 5% administration fee. Please email email@example.com in order for us to arrange a courier to collect the package. Any return of physical goods must include all accessories and instructions, and in the original packaging.
In the unlikely event that your product is lost or damaged in transit, please contact us by email at firstname.lastname@example.org. In the case of any damage or the product not working please contact us within 48 hours of receipt and we will arrange to have the product collected and a new product couriered to you.
M Solar Power shall take all reasonable steps to protect the personal information of users. For the purpose of
this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by SID instant EFT bank transfer.
Credit card acquiring and security
Credit card transactions and SID transactions will be acquired for M Solar Power via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to
www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by M Solar Power separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
M Solar Power takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and M Solar Power chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
M Solar Power may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by M Solar Power Services (Pty) Ltd. based in South Africa trading as M Solar Power and with registration number 2013/115285/07 and Mark Becker Director.
M Solar Power contact details